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Leadership. Working more collaboratively. Resolving differences. Emotional Intelligence. Dealing with change. Relationships that are both productive and positive. Our mission is to help you cross [...]
Are you REALLY listening?
Attending a Mediation Training recently I learned a lot about listening. This was surprising to me at first because I do a lot of listening as a professional Coach but I discovered that it is both more difficult and more important to listen during conflict. However, our instinct is to do more telling than listening and things can escalate quickly once this is the pattern. Whether it is a conflict you are involved in (probably the most challenging) or one you are a third party to, the value of listening gets 'amped up' considerably.
Here is a quick check - can you do all of these listening skills?
- Attending
- Validating
- Paraphrasing
- Summarizing
- Clarifying
- Reflecting feelings
- Responding empathically
- Reframing
- Refocusing
Facility in these 9, yes 9 (!) listening skills will make you a much more impactful leader/manager/colleague. To find out more, contact us today!
Quotes for reflection
"People don't care how much you know until they know how much you care." - John C. Maxwell (Leadership author)
Reading recommendation- On Apology
"On Apology" by Aaron Lazare. Why? Because an authentic apology can make all the difference in the world. And the lack of one may mean the end of a cherished relationship. People matter. Relationships matter. And by extension, apologies matter. If you don't believe it or don't know how, you don't want to miss this recommendation.
Tapping into Team Performance with E.I.
Check out this Harvard Business School link for more:
http://hbswk.hbs.edu/archive/2875.html
Organizations Worked With
Alcon Labs, Aliant Telecom, Alzheimer’s Society of London and Middlesex, Bank of Montreal, BC Housing, Blue Cross/Blue Shield, Canadian Nuclear Safety Commission, Celestica, Central East CCAC, City of London, C.I.B.C., Com Dev International, Dairy Farmers of Ontario, Dale Brain Injury Services, Diageo/Red Stripe, Durham District School Board, Eli Lilly and Company, Farm Credit Canada, Financial Guaranty Insurance Company, Fidelity, Forest City Dental/TMJ & Sleep Therapy Centre, Foundation Western, Genzyme Canada, Goldcorp, Goodrich/Aero Engine Controls/Rolls Royce, GSK Australia, Hasbro, Kitchener-Waterloo Record, Loblaws, Manulife, Mark IV, McKesson Logistics, MDA Corporation, Novartis, NY Life Insurance Co., Orlando Magic, Stantec, Woodstock Area Community Health Centre, York Region District School Board.
John is published online at EzineArticles.com
